If you are intending to move out to a new location, whether domestic or international, you probably would have searched for a trusted moving company to shift your items. Now, with the moving companies coming into play, a great deal of stress can be relieved to a considerable level, but the same thing can elevate your blood pressure if not careful with the selection of the moving company. So the best thing to do is pick a few companies you find trustworthy and ask them a set of questions. This can help to get some insights into the way of working and the policies they uphold.
Let us quickly dive into the questions you can ask a moving company to know them better.
#1: Are you a licensed company ?
This is important as only a moving company with an authentic license with the Emirates authority can indulge in moving activities in UAE. By asking if they are a licensed company, you can get to know if the company is legally authorized to do the shipping process. Also, you can demand to see their trade license and VAT certificate to ensure the genuinity. These steps help to distinguish real movers from scam companies and thus help you do the shipping through the right people.
#2: What is your cancellation policy?
This one is a risk management question. Before proceeding with the moving process, you should be able to know what are the consequences that could possibly come in case you want to cancel an already booked moving project. It can help you to analyse the various concerns, which otherwise you will have to face all of a sudden. Every company will have their own guidelines to deal with the last minute cancellation. These will be developed based on the cost they have to incur as they may have already booked the space in the container vessel.
#3: How do you cover for damages if anything happened?
Chances of occuring damages are high during the loading and unloading process and you should discuss the type of insurance they offer to ensure the safety and security of your valuable items. Usually moving companies provide the basic liability coverage and the full value protection. In the former, a percentage of the original value of the item might be covered, say 30%, but this is not enough to buy the same item again. If they offer you a full-value protection, total protection of the item is ensured. So do not worry if they cost you a little more, as it can only help you cover for any damage.
#4: How are special items handled?
Exquisite pieces of art, delicate crockery, expensive pottery items, and family heirloom items, are some of the common items most households may have, which needs special attention and care. These fragile items have to be given extra protection and convey the details of such items to your moving company and ask them their mode of handling such items. It will give you confidence to move forward or otherwise, choose a better moving partner.
#5: What are the services provided?
It is advisable to make a list of top services you need and check if all those are covered under the package offered by the moving company of your choice. The top services to consider are Loading and Unloading of items, Storage and packaging, Crating for protection, Lashing to ensure safety while in transit, and Container transportation to the desired location. Never assume they might naturally provide a particular service or it may lead to unnecessary confusions.
#6: Do you provide binding estimates?
Clarify this point with your preferred moving company. Every moving company will make the pre-move survey to get an estimate of employees required, time needed to shift and the amount of goods they need to move. This will help them calculate a cost estimate which can be conveyed to you. Make sure they stick with the initial cost calculated and will not slowly hike the prices under various labels.
#7: Do you conduct background checks on employees before hiring?
Once a deal is made, then the moving company will send their employees to pack and arrange the items. How much do you know about these employees who will roam freely in your house, handling all delicate and expensive items? Well, you need to check with the moving company if they have had a background check done on these workers regarding their details. Would you be able to trust a person who has a history of attempted robbery? Never! So it is important to convey your concerns regarding the employees before the actual move.
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#8: Do you charge any hidden cost?
The question sounds offending but it is of great significance as there are chances of exploiting the customers by charging exorbitant sums under various sections. Sometimes these rates will be added up with some common procedures or under a long tedious list of itinerary, which many miss while glancing in hurry. So, get the list scrutinized well and share any of your doubts regarding the rate directly to the moving company in advance.
#9: How do you calculate the pricing?
Every shipping company has their own basis for calculating the price. Some might consider the weight, some take volume, some on seasons and some even calculate cost based on distance. So get an idea how your preferred shipping company calculates their charge. There are companies who even charge for the fuel and safety. So, carefully go through the quotation when they generate it and ask all your queries without any inhibition.
#10: Is shipment tracking service offered to customers?
Another concern many customers face is not getting the right tracking service. This might not sound like a problem until your shipment gets delayed and all you are left with is a backpack at your new place. Getting real time updates is of great help as it will keep you updated the current position of your items. Clarify this to your customer service agents to avoid any later complications.
Make sure you get quality moving service from the shipping company you choose. The above questions can help you sort a trustworthy shipping company from the chaff. Collect the information and make an informed decision. An otherwise stressful act of moving can be made smooth with your perfect choice of shipping company.
The questionare is brought to you by AUK Movers. Feel free to add your comments and experience with a moving company